Our Repair Process
Clear Steps From Estimate to Delivery
Every collision repair is different, but the path should be easy to understand. Our process organizes the work from the initial inspection through structural repairs, refinishing, reassembly, and final delivery.
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Nine-Step Repair Process
Three Phases. Nine Essential Steps.
The process is organized into three clear phases so you can quickly understand what happens before, during, and after the repair.
Phase One
Inspection & Planning
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1
Estimate
We inspect visible damage, document the repair needs, and prepare an initial cost estimate.
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2
Insurance Review
When insurance is involved, the estimate and required authorization are coordinated with the carrier.
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3
Disassembly
Damaged areas are disassembled so hidden damage and additional repair requirements can be identified.
Phase Two
Repair & Refinishing
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4
Structural Repair
Frame and structural damage are repaired using the appropriate measuring, straightening, and repair procedures.
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5
Color Matching
Computerized paint systems help identify and prepare the correct color for the repaired area.
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6
Body Repair
Panels, dents, bumpers, and other non-structural damage are repaired or replaced as authorized.
Phase Three
Finish & Delivery
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7
Paint
The repaired surfaces are prepared, refinished, and cured using the appropriate paint process.
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8
Reassembly
Trim, lighting, interior pieces, sensors, and other removed components are reinstalled.
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9
Final Review & Delivery
The completed work is reviewed, repair paperwork is finalized, and the vehicle is prepared for return.
Repair Timing
What Can Affect Completion Time?
Your team will communicate updates as the repair develops. These are the most common reasons a timeline may change.
Hidden Damage
Damage behind panels or components may not be visible until disassembly is complete and can require a supplemental estimate.
Parts Availability
Repair timing may depend on the availability and delivery of the correct replacement parts for your vehicle.
Insurance Authorization
Additional work may require review or approval from the insurance carrier before the repair can continue.
Before Drop-Off
Help Us Prepare for Your Repair
- Bring your insurance estimate or claim information when available.
- Remove valuables, personal belongings, garage-door openers, and items you may need during the repair.
- Provide the best phone number and email address for repair updates.
- Tell the team about warning lights, sensor concerns, prior damage, or other relevant vehicle conditions.
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